Claims

Need to Contact Us? Give us a call!

Phone: 1-519-776-7371
Toll Free: 1-866-771-3363

Other ways to contact us

Ives Insurance & Financial Service
o/b Ives Insurance Brokers Limited
347 Maidstone Ave.
Essex, ON N8M2K1

Email: claims@ivesinsurance.com
Fax: 519-776-4451

Hours of Operation

Monday to Friday 9:00am – 5:00pm
Closed Weekends and Holidays

For Emergency Claims Service

Aviva Canada: 1-866-692-8482
Chubb Insurance Company of Canada: 1-800-532-4822
Coachman Property: 1-800-361-2622
Coachman Auto: 1-800-361-2622
CUMIS: 1-800-263-9120
Echelon: Ontario & Alberta: 1-866-931-0570
Echelon: Quebec: 1-866-651-2880
Echelon: B.C.: 1-888-547-9229
Economical Insurance Group: 1-800-607-2424
Intact Insurance: 1-800-265-4487
Lloyd’s: 1-844-712-0178
Old Republic: 1-800-228-8046
Optimum: 1-877-806-8023
Perth Insurance: 1-800-607-2424
Premier: 1-866-462-3650
Unica: 1-800-676-0967

Claims Service

During business hours: Please call our office and speak to one of our licensed brokers, we will gather the details, council you on the claims process and tell you how a claim may affect your insurance rates and then connect you directly to your insurance company claims representative.

After hours, weekends and holidays: Most claims do not need to be reported to your insurance company until the next business day, but if it is an emergency situation where further damage may occur if corrective steps are not taken immediately, please contact your insurance company directly to report the claim.

Even if you report the claim directly to your insurance company, it’s a good idea to contact us on the next business day to let us know what happened. We will be able to provide valuable advice on the claims process.

Report A Claim

If you have been involved in an auto accident or have had damage to your home, provide the details here and a broker will contact you at a time that is convenient for you.

If you have been injured, seek medical attention immediately.  Call the police if someone is hurt, you feel threatened, there is significant damage to your vehicle or if you feel you are a victim of a staged accident.

In addition to providing the details of how the incident occurred and the damages incurred, please  gather the following information for an auto claim:

  • contact information for driver, passengers and witnesses
  • insurance details of all vehicles involve